Reviews & Testimonials

"Thank you so very much for your email, and for being so kind and refunding the postage for me - I really appreciate this!  I’ve never really shopped at Chimes Music, and I can assure you that I am so very impressed by your customer service and how helpful you all were, I will definitely be coming back and shopping here for all my music needs in future.  Thanks so much again"

- Jordan- Customer

"A thing that I couldn't source any where else in UK!   Arrived quickly. Was exactly the thing I wanted and could not find anywhere else [in particular, a 1/2 size violin chin rest]. Easy navigation round site. Easy simple paying. Quick dispatch. It was not an expensive thing but they treated the order as if it was very important. I liked that. Wishing them well"

- Michael - Customer

"Music arrived quickly, low delivery cost.  Very good service"

- Alison - Customer

"Great service.  I would definitely buy from Chimes again, as their friendly very helpful staff helped me make sure I had exactly the right music even before it was sent"

- Eoin - Customer

"Very efficient and quick"

- Elaine

"Knowledgeable and timely service. I have always found Chimes Music's staff very knowledgeable and helpful. Their website catalogue is informative  and orders arrive promptly"

- Elizabeth

"Delivery was prompt and well packaged"

- Avideh

"Sterling customer service. Friendly people.  I phoned the shop and explained to Matthew (South Ken) that I needed the books urgently. Matthew ensured that they were posted on the same day and I received them overnight. Prior to that, Matthew had also gone out of his way to check that the stock was indeed available and got the missing book transferred from another Chimes branch immediately.  Sterling service ! I am very impressed. Thank you!"

- Aurelia

"Exceptional customer service from Chimes.  I had a very nice message from Becky saying: Dear Douglas, Thank you for your for 2 x Kinsman Clip-On Twin Flex 4 LED light black. As we didn't have this in stock I have organised this to be delivered to you directly from the suppliers. Your parcel will be delivered by DPD in the morning you will be texted to give an hours window when it will be delivered; if you are unavailable at this time you can give them a safe space to leave it. Please let me know if I can be of any further help. Many thanks, Becky I thought this was excellent customer service with an exceptional personal touch"

- Douglas

" Decades of Excellent Service.  I have been shopping at Chimes for decades.  They always have what I'm looking for and offer a most reliable service"

- Charles - Customer

"Excellent and very quick!"

- Michael - Customer

"Quick, friendly and efficient service.  I have used Chimes Music several times over the years after a recommendation from my choir's Musical Director.  They have always been very helpful and efficient.  If they don't have want I want in stock, they order it and when that has happened I have always had the order within a few days.  Also they let me know if there will be any delay and are happy to discuss orders by phone"

- Elisabeth - Customer

"Quick and easy.  It was a quick service and easy to place the order"

- Moises - Customer

"Thanks for running a musical haven"

- George Shearing - Jazz Pianist

"At the end of yet another day when I reflect that no-one knows anything any more, my thoughts turn to the lovely staff at Chimes, procuring even the most esoteric scores with expertise, knowledge and humour. Good deeds in a naughty world  "

- Andrew Keener - Recording Producer

"It is good to know that I can rely on the staff at Chimes Music to search out any piece, no matter how obscure and unlikely. Service is always quick, good-natured and efficient. Far more satisfying than faceless on-line shopping!  "

- Steven Isserlis - Cellist

"Good music shops are getting harder and harder to find. Chimes is one of the best; buy ALL of your music there and help this terrific establishment to flourish for years to come!  "

- John Wilson - Conductor, Arranger & Musicologist

"Kensington Chimes is my first choice for buying music. The Staff are all incredibly friendly and will go to all lengths to help me find what I'm looking for. I would recommend this store to anyone!  "

- Nicola Benedetti - Professional Violinist

"Thanks for your great service - I'm lucky to have access to such a great resource, and it's an added bonus that you're all so friendly and helpful!  "

- Jan Newman - Head of Keyboard at the Royal Grammar School

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